Frequently Asked Questions

System Login

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Q. Why can't I log in from more than one computer at the same time?
A. Subscription to Bondtrac services requires each user to have a unique username and password within an account. You can not share this identity with other users. Contact your Account Representative for further details.

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Q. How do I get an account number, username and password?
A. Your account number, username and password will either be assigned to you by the Bondtrac System Administrator at your firm or by your Account Representative at Bondtrac.

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Q. What if I can't remember my username and password?
A. Contact the Bondtrac System Administrator at your firm or the Customer Service department at Bondtrac. Because we cannot verify your identity over the telephone, our Customer Service staff will e-mail this information to the address that we have in your user record.

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Q. Why does the system think that I'm already logged in?
A. If your user account was accessed recently on another computer or your browser crashed and had to be re-started, you may call Customer Support at Bondtrac and be manually logged out. Alternatively, you may wait approximately 1 hour and your account will be logged out due to inactivity.

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Q. Why can't I log in when the correct account name, username and password have been entered?
A. The account name, username and password fields are case sensitive. Make sure that your 'Caps Lock' key is turned off and that you are entering the account name, username and password exactly as they were given to you. If the problem persists, please contact the Customer Service department at Bondtrac.

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Q. Why do I keep getting kicked back to the login?
A. Make sure that your Cookie handling is turned on or at least that you are allowing Bondtrac to set cookies to your computer. If the problem persists, please contact the Customer Service department at Bondtrac.

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Q. Why am I getting 'Server Redirect' messages?
A. Our web site is designed in such a way that it is sometimes necessary to re-direct your browser to another web page. Your browser may be set to notify you of this OR your company's firewall/proxy server may not be configured to allow redirection. Please contact our Technical Support department for more information.

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Q. Why do I not get any bonds when trying to search within a specific maturity range?
A. Only whole numbers are allowed when entering a range in the 'Maturity' or 'First Call' fields. Do not enter a date with a '/' or '-' or a fractional number like '3.5'. Please refer to the hyperlink on the field labels for additional information and syntax.

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Q. Why do I not get any bonds when trying to search within a specific quantity range?
A. The quantity (block size) must be entered as a whole number of bonds. Do not enter a dollar amount ($10000), use commas (10,000), nor use an 'm' for thousands or 'mm' for millions in these fields. Please refer to the hyperlink on the field label for additional information and syntax.

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Q. How do I save search parameters that are used frequently?
A. Fill in the search parameters you want. Enter a name in the 'Title' field to identify this query. Click on the 'Save Search' button. The criteria will be saved under the same name in a list when you click on the 'Search' button. To use this saved search in the future, click the 'Search List' button. When the list appears, select the desired search name and click the 'Search' button.

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Q. What are the yellow background searches on Bondtrac Professional?
A. The yellow background indicates that these offerings are internal offerings that are not shown to the street by the dealer. This is used when the client is reserving some offerings to only show to their salespeople through our system.

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Q. Why are my font sizes too large or too small?
A. You can specify which fonts and font sizes are used to display web pages in your browser.
For Netscape:
1.Open the Edit menu and choose Preferences.
2.Open the Appearance group and click the Fonts category.
3.Choose an encoding to tell the computer which types of letters and symbols to use.
4.Choose your default fonts from the Variable Width Font(12pt) and Fixed Width Font(10pt) pop-up menus.
5.To specify that page fonts are always used, click "Use document-specified fonts, including Dynamic Fonts."
For Internet Explorer:
1.Open the View menu and choose Text Size.
2.Here you will see five choices. For the best results choose Medium.

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Q. How can I get the gridlines to show when I print a list of bonds?
A. You can apply this print setting through your browser.
For Internet Explorer:
1.Open the Tools menu and choose Internet Options.
2.Choose the Advanced tab on the top right.
3.Scroll down and click "Print background colors and images".
4.Click OK.

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Q. What happened to my Order Manager Pop-up window?
A. When Windows XP Service Pack 2 is installed Pop-up Blocker is turned on in Internet Explorer and set to the medium setting. This will block the Order Manager Pop-up notify in Bondtrac XT. Pop-up Blocker will also play a sound and show the Information Bar when a pop-up is blocked. Here are some settings you can adjust so that Pop-up Blocker works the way you want it to.
For Internet Explorer:
1.On the Tools menu, point to Pop-up Blocker, and then click Pop-up Blocker Settings.
2.Type the address (or URL), www.bondtrac.com, in the Address of Web site to allow box, then click Add.

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Q. On print versions, there is a web address that appears in the bottom left-hand corner. Also, the top left lists the function you are in i.e. - portfolio manager, agency search etc. Can these be hidden?
A. You can prevent this information from being printed by going to "File", "Page Setup" and removing everything out of the "Header" and "Footer" field.

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Q. Why do some bonds that are escrowed to maturity or pre-refunded continue to show the yield to call and others do not?
A. It depends on the information we have available about the status of the calls. If we have verification from the issuer that the calls have been legally defeased and are no longer part of the bond contract, then we will not use the next par call and next premium call to determine the lowest yield (yield to worst). In this situation, we will show the yield to the maturity date for escrowed issues or the yield to the pre-refunding date for pre-refunded securities. If the issue has not been legally defeased or if the status of the calls are not known, we continue to use the next par call and next premium call in the calculation of the lowest yield. In the case of securities that have been financial or economically - but not legally defeased - the possibility still exists that the bonds could be called in prior to the refunding date. The yields to the call dates will be displayed with the offering on the offering list reports and on the bond description detail pages. In any case, we will always indicate the status of the call schedule in the description of an advance refunded security.

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